HOW CAN I TRACK MY ORDERS & PAYMENT?
Upon confirmation of order, you will receive an SMS or an email with the shipment tracking number from the courier company. You can track your order through by following the instructions
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?
Members who ship their orders within UAE should expect to receive their orders within 2-3 working days upon payment verification depending on the volume of orders received.
Members who ship their orders outside UAE should expect to receive their orders within fifteen (10) to twenty (20) working days upon payment verification depending on the volume of orders received.
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
WHAT ARE THE PAYMENT METHODS AVAILABLE?
MINAYN accepts payments via Visa and MasterCard in AED. The cardholder must retain a copy of transaction records and Merchant policies and rules.
WHAT HAPPENS IF THERE’S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)
There has been a mishap with my delivery.
What do I do? We at Minayn prioritize the satisfaction of our customers and go to great lengths to meet their expectations. We take delivery mishaps seriously and prefer to investigate all such cases. In light of the same, please take note of the following scenarios:
- In the event of receiving a damaged product, please record a photographic proof of the product and email it to us at email@example.com along with the Delivery Order number. We shall look into your complaint and, if considered genuine, shall resend the product to you, subject to availability, free of any additional cost.
- In the event of your order being lost in the mail, please notify us and we shall do the needful to locate the delivery team. Once we note a clear indication of your lost order, we shall resend the product to you, subject to availability, free of any additional cost. We regret to inform you that in case of occurrence of any of the above events, no refunds are applicable.