RETURNS AND REFUNDS - Cushion Covers Hali Store
Please do not return a product directly to manufacturer without contacting the support Min Ayn team first. We are not responsible for items sent without authorization as we cannot guarantee their delivery, and thus, a refund. The email address is firstname.lastname@example.org. Please read the following carefully as returns/ refunds differ based on the type of products you have ordered.
Our custom-made cushions, cushion covers, bean bags and bean bag covers are sent to production immediately after the receipt of your order. You will incur a 50% service charge for cancellation.
Orders for our stock-item cushion covers and cushion pad inserts can be cancelled up to the moment of shipment. After the product has shipped, our returns policy applies.
Note: there is a 3% service charge for all cancelled orders.
How do I return my item and receive a refund?
Stock-item Cushion Covers
If your stock-item cushion cover item is faulty in any way, we will redo it. Please contact our Customer Support team quoting your order number within 14 days of receiving your product. We will then explain the process which starts with providing a photo of the fault, along with a clear description of the problem, emailed to our support team. The email address is email@example.com
In most cases, we will remedy the issue via email, typically within a few hours. If the fault cannot be verified over email, we may request you to return the product for inspection. Please do not send a product back to us without contacting the support team first, as we cannot guarantee its delivery.
If you are unhappy with the quality of your stock-item cushion cover, we will gladly accept your return and refund your purchase. Please contact our Customer Support team quoting your order number within 7 days of receiving your product. The email address is firstname.lastname@example.org
Please note that to be eligible for a refund you will need to also ship your return within 7 days of having received the item(s).
Please do not return a product without contacting the support team first. We are not responsible for items sent without authorization as we cannot guarantee their delivery, and thus, a refund.