HOW CAN I TRACK MY ORDER? ↖
Upon confirmation of order, you will receive an SMS or an email with the order number / shipment tracking number. You can track your order by following the instructions. To update your order, please email us within 7 days prior to the date that the order has been placed. Email us via firstname.lastname@example.org or contact us via Whatsapp +971 54 306 2010.
- The standard delivery is free of charge for orders minimum of 50 AED within the United Arab Emirates (locations within the city). Receive your order within 1-3 working days. (MIN AYN VENDOR ONLY)
- International Shipping Rates are computed based on shipping destination which is available on the checkout page. Receive your order within 5-15 working days. (MIN AYN VENDOR ONLY)
- Products from USA/UK vendors usually ship within 7-15 days. Free Worldwide Shipping on selected items. Please read product descriptions carefully before proceeding to check out. Contact us.
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
WHAT ARE THE PAYMENT METHODS AVAILABLE? ↖
MINAYN accepts online payments via Visa and MasterCard in AED. The cardholder must retain a copy of transaction records and Merchant policies and rules.
Flexible payment options offered by MIN AYN HOME:
WHAT HAPPENS IF THERE’S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY) ↖
We at Min ayn prioritize the satisfaction of our customers and go to great lengths to meet their expectations. We take delivery mishaps seriously and prefer to investigate all such cases. In light of the same, please take note of the following scenarios:
In the event of receiving a damaged product, please record a photographic proof of the product and email it to us at email@example.com along with the Delivery Order number. We shall look into your complaint and, if considered genuine, shall resend the product to you, subject to availability, free of any additional cost. In the event of your order being lost in the mail, please notify us and we shall do the needful to locate the delivery team. Once we note a clear indication of your lost order, we shall resend the product to you, subject to availability, free of any additional cost. We regret to inform you that in case of occurrence of any of the above events, no refunds are applicable.