HOW CAN I TRACK MY ORDERS & PAYMENT?
Upon confirmation of order, you will receive an SMS or an email with the shipment tracking number from the courier company. You can track your order through by following the instructions. To update your order, please email us email@example.com.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?
- Customers who order should expect to receive the item within 1-2 working days shipping to Dubai and 4-5 working days to other cities in UAE upon payment verification depending on the volume of orders received.
- Customers who ship their orders outside UAE should expect to receive their orders within fifteen (10) to twenty (20) working days upon payment verification depending on the volume of orders received.
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
WHAT ARE THE PAYMENT METHODS AVAILABLE?
MINAYN accepts payments via Visa and MasterCard in AED. The cardholder must retain a copy of transaction records and Merchant policies and rules.
WHAT HAPPENS IF THERE’S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)
We at Min ayn prioritize the satisfaction of our customers and go to great lengths to meet their expectations. We take delivery mishaps seriously and prefer to investigate all such cases. In light of the same, please take note of the following scenarios:
- In the event of receiving a damaged product, please record a photographic proof of the product and email it to us at firstname.lastname@example.org along with the Delivery Order number. We shall look into your complaint and, if considered genuine, shall resend the product to you, subject to availability, free of any additional cost.
- In the event of your order being lost in the mail, please notify us and we shall do the needful to locate the delivery team. Once we note a clear indication of your lost order, we shall resend the product to you, subject to availability, free of any additional cost. We regret to inform you that in case of occurrence of any of the above events, no refunds are applicable.
The delivery charge is free for orders from cities within UAE.
Min Ayn gives you the privilege to easily return and refund or exchange the purchased item(s).
- Any order that has been shipped regardless it is COD or paid through online, you may return/exchange the item within the 7 days limit from the date of delivery.
- T&C apply: The customer needs to pay 25 aed for any item return or exchanged within the period.
- Extra charge worth 35 AED for orders that exceeds 25 kg. All charges may apply upon return, or exchange of item(s) purchased.
- Orders that exceed 7 days period cannot be returned or exchanged.
CANCELLATION REPLACEMENT POLICY
Cancellations can be done within one hour of the order. For any cancellations of a confirmed order, please get in touch with us immediately at email@example.com
Delivery & Shipping fees will be deducted from the purchase price of the returned product/item and the User will receive a refund for the balance.
The Delivery & Shipping fees will be waived if the returned product/item was not as shown on the site or faulty/defective/damaged. Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.
Minayn provides the Site and its services on an “as is” and “as available” basis without any representation or endorsement made and without any warranty or guarantee of any kind whether express or implied, including but not limited to warranties of title, merchantability, fitness for a particular purpose, compatibility, security, accuracy, and non-infringement. Minayn makes no representations or warranties about the accuracy, reliability, or completeness of any content, information, software, text, graphics, links, or communications provided on or through the use of the Site or that the operation of the Site will be error-free and/or uninterrupted. Minayn makes no warranty that defects will be corrected or that the Site or its servers are free of viruses or anything else which may be harmful or destructive. The nature of Internet communications means that this Site may be susceptible to data corruption, interception, non-availability, and delays. The Site may also be unavailable from time to time due to repairs, maintenance, or development work. You agree that Minayn has no obligation to provide support for the Site. You expressly agree that you use the Site at your own risk.
You will have the right to return and exchange a product/item purchased through the site within seven (7) days if it does not match the product/item booked on the site and provided that the relevant product/item is in the same condition as that when it was received and with the original packaging intact.
Please note that return, exchange & refund policy is applicable only for items that are in condition. We may require a further inspection of certain items as per management approval.